WHAT IS PERSONAL INFORMATION?
Personal Information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be Personal Information regardless of whether it is true.
WHAT PERSONAL INFORMATION DO WE COLLECT AND HOLD?
We collect Personal Information from you and about you when you interact with our website, marketing campaigns, products, services and/or when you contact us (e.g call us, send us an email or interact with us via social media).
The Personal Information we collect may include, but not limited to:
- Contact information (e.g. email address, phone number)
- Delivery address
- Other information you provide to us voluntarily.
We collect Personal Information through various means, including but not limited to the following:
- When you create an account with us
- When you place an order of make a purchase
- When you engage our services
- When you participate in surveys, contests or promotions
- When you contact our customer support
- When you interact with our online ads on Google, Bing or social media
If you interact with us via a social media platform you agree to allow us to receive information about you from the social media platform, which may include your Personal Information (if you directly communicate with us via the social media platform), information about your visits and interaction with our website.
COOKIES AND SIMILAR TECHNOLOGY
We may also collect information about how you access, use, and interact with our website. We also use a range of other tools such as Google Analytics to collect information about how you use, access and interact with website. This information may include:
(a) the location from which you have come to the site and the pages you have visited; and
(b) technical data, which may include IP address, the types of devices you are using to access the website, device attributes, browser type, language, and operating system.
WHY DO WE COLLECT AND USE YOUR PERSONAL INFORMATION?
We only collect your personal information when we have a lawful purpose for doing so, for example due to a legitimate business interest such as processing a recruitment application.
We collect, hold, and use your Personal Information so that we can:
- (a) provide and improve our products and services;
- (b) manage our relationship with you;
- (c) to communicate with you, respond to your enquires or complaints and provide customer support;
- (d) to comply with our legal obligations and resolve disputes; and
- (e) identify and tell you about other products or services that we think may be of interest to you.
If you do not provide us with your Personal Information, we may not be able to provide you with our products, communicate with you or respond to your enquiries.
SECURITY OF PERSONAL INFORMATION
We take reasonable steps to protect your Personal Information from unauthorised access, interference, disclosure, or destruction. We use secure encryption and follow industry best practices to safeguard your Personal Information.
We store most information about you in computer systems and databases (including cloud service providers) operated by either us or our external service providers. Some information about you is recorded in paper files that we store securely.
We will also take reasonable steps to destroy or de-identify Personal Information once we no longer require.
While we strive to protect your Personal Information, we cannot guarantee its absolute security.
WHO DO WE DISCLOSE YOUR PERSONAL INFORMATION TO, AND WHY?
We may transfer or disclose your Personal Information to our related companies.
We may disclose Personal Information to external service providers so that they may perform services for us or on our behalf, which includes our shipping partners, and HR/recruitment partners.
We may also disclose your Personal Information to others where:
- (a) we are required or authorised by law to do so;
- (b) you have expressly consented to the disclosure, or the consent may be reasonably inferred from the circumstances; or
- (c) we need to share it with data processors to operate our business and provide products to you.
If the ownership or control of all or part of our business changes, we may transfer your Personal Information to the new owner.
DISCLOSE TO OVERSEAS RECIPIENTS
In some cases, the third parties that we share your personal information with may be located in Germany. Where we transfer your personal information to third parties based overseas, we require these third parties to take appropriate measures to protect and restrict how that information, in accordance with Australian and New Zealand privacy laws.
ACCESS TO AND CORRECTION OF YOUR PERSONAL INFORMATION
You may access or request correction of the Personal Information that we hold about you by contacting us directly. Our contact details are set out below. Please understand there are some circumstances in which we are not required to give you access to your Personal Information, but we will advise you if these circumstances apply to your request.
We will respond to your requests to access or correct Personal Information in a reasonable time and will take all reasonable steps to ensure that the Personal Information we hold about you remains accurate, up to date and correct. However, a client portal you can also access and correct some of your Personal Information that we hold about you.
If you have a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your Personal Information, you should contact us. Our contact details are set out below.
We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation.
If you remain unsatisfied with the way in which we have handled a privacy issue, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au) or the Office of the Privacy Commissioner in New Zealand (privacy.org.nz) for guidance on alternative courses of action which may be available.
If you have any questions, comments, requests, complaints, or concerns, please contact us at:
QMAG Pty Limited
246 Boundary Road
Phone +61 7 4920 0200
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